RETURN AND REFUND
Welcome to our returns and refunds section. Our customers’ satisfaction is our priority, and we are here to assist you should you wish to return a product or request a refund. Please read the following information carefully to ensure a smooth procedure.
RIGHT OF WITHDRAWAL
If you are not completely satisfied with your purchase, you have the right to exercise withdrawal within 14 days from the date of receipt of the goods. To do so, follow these steps:
Communicate your decision: Send a written communication to [info@geizeer .com o modulo online dedicato] indicating your decision to withdraw from the contract. You can use our withdrawal form [insert link to form, if available].
Prepare the return: Make sure the product is in the same condition as it was received, with the original packaging and all accessories included.
Return the product: Ship the product back within 14 days of notice of withdrawal. Return shipping costs are the responsibility of the buyer.
Once we receive the return and verify the integrity of the product, we will process the refund within 14 days from the date of receipt of the return. The refund will be made using the same payment method used for the purchase.
DEFECTIVE OR INCORRECT PRODUCTS
If the product you receive is defective or different from what you ordered, please contact us within 7 days of receipt. We will be careful to solve the problem as efficiently as possible, offering you a refund or replacement of the product.
To initiate a return procedure or for assistance, please contact us via the contact form. Our team will be happy to guide you through each step and answer any questions you may have.
Thank you for your understanding and cooperation. We are here to ensure that your shopping experience is always positive and satisfying.